Job Summary:
We are looking for a dedicated and customer-focused Customer Support Executive to join our team. You will be the primary point of contact for our customers, responsible for resolving queries, providing product/service information, and ensuring customer satisfaction and retention.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, phone, chat, or ticketing systems
- Provide accurate, valid, and complete information by using the right tools and resources
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction
- Follow communication procedures, guidelines, and policies
- Document all interactions, issues, and resolutions in the support system
- Coordinate with internal teams to ensure the timely resolution of customer requests
- Identify and escalate priority issues to the appropriate channels
- Stay up to date with product features, updates, and service policies
- Contribute to process improvements and knowledge base documentation
Requirements:
- 2+ years of experience preferred; freshers may also apply
- Bachelor’s degree in any discipline
- Proven customer support experience or experience as a client service representative is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving skills and attention to detail
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with CRM systems, helpdesk software, or ticketing tools is preferred
- A positive attitude and the ability to work in a team environment